MARTIAL ARTS EQUIPMENT
(386) 676-3803
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Returns, Exchanges, Refunds & FAQ

RETURNS:

Fill out the return/exchange form, describing the reason for your return. You may return any item for a complete refund, if it is new and unused with the original tags attached, up to 30 days from the date of order. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. Attention: Shoe boxes must be shipped in another cardboard box to prevent damage. Do not affix shipping labels directly to shoe boxes, as we cannot accept shoe returns if the shoe box is damaged.

It is recommended that you send all returns, via UPS. Your package must be both insured and postage must be paid, prior to product reimbursement. There will be no credits or refunds for returned shipping charges, for any merchandise more than 30 days after order, and for original forwarding shipping charges, including refused packages and shipments. All returns are subject to a 20% restocking fee. Returns are processed within 3 business days of receipt; Please allow additional time for processing during the holiday season. A confirmation email will be sent once the return has been processed.

EXCHANGES:

Exchanges can be done in three easy steps:

  1. Box up your item and ship out, via *UPS (recommended)
  2. Contact Fighters-Inc. (via Email or Phone), to ensure that the exchanged package is being monitored. Please provide the tracking number.
  3. Once Fighters-Inc. has received your package, we will credit the credit card in which you used to purchase the item.

All exchanges excluding shipping and handling will be refunded to the original credit card used at time of purchase. At any time, you are able to reorder the correct item as long as it is in stock.  

*It is recommended that you send all returns back via UPS. Send your package insured and postage paid. 

REFUNDS:

  • How long does it take to process the return/refund?

Returns/Refunds are processed within 3 business days of receiving the item. Please allow additional time for processing during the holiday season. A confirmation E-mail will be sent once the return has been processed.

ORDERING FAQ: 

  • What If I have problems placing my order? 

In rare occasions, technical difficulties may occur when placing your order. In order to avoid frustration, please call us 1-386-676-3803, or use our chat located on the right bottom corner of the website. Customer Service representatives will be happy to assist you with your needs during business hours.

  • Will I receive a confirmation of my order? 

A confirmation e-mail will be sent to once your transaction is complete and again once your order has shipped. If you have an account with Fighters-Inc., login and find all order details, tracking number etc. under your order history.  Occasionally, e-mails regarding your order/shipping information may be blocked by your e-mail’s SPAM filter or may be placed in your junk mail folder. 

  • Can I mail or email in an order? 

Yes, we will gladly accept email/mail-in orders. For your convenience, please use our order form (the order form is in Adobe® Acrobat® format). Ensure that you are including all item numbers, quantities, sizes and colors along with payment information.

  • Wrong order/item sent? 

If Fighters-Inc has sent you the wrong item from your order, please contact us at: +1 386-676-3803 or email us at: info@fighters-inc.com and we will send you a return label. Once the tracking number has been activated through UPS, we will then send out the correct item.  As soon as we send out our order, you will then receive a tracking number for your item.

  • Is this a secure site? 

YES. Our orders are processed securely and in compliance with all PCI laws and regulations.

  • How quickly are orders processed? 

All orders will be processed within 2 business days (Monday-Friday, excluding holidays).

  • Can I Change my Order? 

To make a change to an order placed online, please call our Customer Service department immediately at +1-386-676-3803, or send us an e-mail to: info@fighters-inc.com for the best results. Customer Service representatives will be happy to assist you with your needs during business hours.

  • When will I be charged?

When submitting your order, a pending authorization will be placed on your account for the full amount of the order. The transaction will be processed once the shipment has been sent out. If an item is sold out, or on backorder, the pending authorization will be removed.

  • What payment methods do you accept?

We accept Visa®, MasterCard®, American Express®, and Discover® card online.

Attention: For security reasons, the billing address and zip code must match with the address of the card when issued. 

  • Will I know if an item is in stock?

Fighters-Inc. has a “real-time” inventory site, meaning up-to-the-minute inventory within our warehouse is reflected as you shop the site. When shopping online, you will see the availability of the product in blue, above the ADD TO CART box. 

If the size of the item is in white, the item is not in stock. However, an estimated delivery date will be displayed, if/when the item is available for purchase. If you would like to be notified, please click on the restock alert and input your e-mail address. As soon as the item has been re-stocked, you will be notified. Please note, if the item is on Sale, and is unavailable in your size, unfortunately this item will not be restocked. If you need any additional information about that product, please contact us. 

If you have any questions please contact us at:

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